Delivery and Collection

At Luxury Verandas, we are committed to providing a seamless and convenient delivery and collection experience for all our customers. Whether you’re ordering a bespoke veranda, pergola, or any of our outdoor living products, our goal is to ensure your items arrive safely and on time. Below, you’ll find all the details you need about our delivery and collection services.

Delivery Services

1. Nationwide Delivery Luxury Verandas offers reliable delivery services across North East England and the broader UK. Our team works with trusted logistics partners to ensure your order is delivered securely and efficiently.

2. Delivery Times Delivery times are typically agreed upon during the order confirmation process. We strive to meet the estimated delivery dates; however, please note that delivery times may vary depending on your location and the specific products ordered. You will be kept informed of your delivery status and any potential delays.

3. Delivery Costs

  • Standard Delivery: Delivery costs are calculated based on the size, weight, and destination of your order. These charges will be clearly outlined in your order confirmation.
  • Free Delivery: For certain products and promotions, we offer free delivery. Check our website or contact us to find out if your order qualifies.

4. Delivery Process

  • Pre-Delivery: You will receive a notification confirming your delivery date and time window. We will work with you to find a convenient delivery slot.
  • On the Day: Our delivery team will handle your items with care, ensuring they arrive in perfect condition. If your order includes installation, our team will also coordinate the setup at your location.
  • Post-Delivery: After delivery, we ask that you inspect your items to ensure everything is in order. If you notice any issues, please contact us immediately.

Collection Services

1. Order Collection For customers who prefer to collect their orders, Luxury Verandas offers a convenient collection service from our Middlesbrough location. This option is ideal if you live nearby or have your own transportation.

2. Collection Process

  • Booking Your Collection: Once your order is ready, we will notify you and provide details for arranging your collection. Please contact us to book a suitable time slot.
  • Location: Our collection point is located at:
    • Luxury Verandas
      Middlesbrough, North East England
      Phone: 01642 989742
      Email: [email protected]
      Website: www.luxuryverandas.com
  • Collection Hours: We offer flexible collection hours, typically Monday to Friday from 9:00 AM to 5:00 PM. Please confirm your collection time in advance.
  • Collection Requirements: When collecting your order, please bring a valid ID and your order confirmation receipt. This helps us ensure that your items are released to the correct person.

3. Special Instructions If you have any specific requirements or need assistance with loading your items, please inform us in advance so we can make the necessary arrangements.

Important Information

1. Inspecting Your Order Whether you choose delivery or collection, we recommend inspecting your items upon receipt. If you find any damage or discrepancies, please contact our customer service team within 24 hours so we can address the issue promptly.

2. Large Orders and Installations For large orders that require installation, our team will coordinate both the delivery and the fitting process. We will ensure that all components are delivered to your site and that installation is completed efficiently.

3. Delivery to Remote Areas If you live in a remote area, please note that delivery times may be longer. We will do our best to provide accurate estimates and keep you informed throughout the process.

Contact Us

If you have any questions about our delivery and collection services, or if you need assistance with your order, please do not hesitate to contact us:

Luxury Verandas
Middlesbrough, North East England
Phone: 01642 989742
Email: [email protected]
Website: www.luxuryverandas.com

We are here to help make your experience with Luxury Verandas as smooth and enjoyable as possible. Thank you for choosing us for your outdoor living needs.